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One of the biggest complaints we have is the waiting time to see a doctor. In the interest of time and for other patients please limit your problems to one or two per consultation. A standard consultation is between 10-12 minutes. We ask that you please book a long consultation if you believe your consult will go over this timeframe or any of the following reasons:
- Multiple problems
- Any driving assessments
- First shared care/pregnancy visit
- Insurance medicals
- Mental health care plans
Please Note: Not all of our General Practitioners accept online bookings. If you’re GP isn’t visible online please call us on 8322 2099.
Better Consult Clinic
In the interest of improving patient care and your experience during your doctors appointment we have implented BetterConsult which is a questionnaire sent to your mobile prior to your appt. Please note, this is completely optional and you are not required to complete if you do not wish to.
Two hours minimum notice is required for cancellation of all appointments. A fee will be charged if you fail to notify us with a sufficient amount of time. Failure to turn up to your appointment without notification will also result in a fee, which is not refundable from Medicare.
It is very important that you contact us prior to your appointment time if you are unable to attend. We require at least 2 hours notice to allow another patient to be booked in. It is our Practice Policy to notify you if you fail to attend your appointment. We thank you for your understanding
Prescriptions & Referrals
Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse/misuse, and have implemented 5 min phone script appointments with our doctors for this purpose. These are only for ongoing regular medications or lost scripts, and may incur a reduced fee at doctor’s discretion.
Please be aware that certain scripts are not appropriate to be prescribed without a face to face consult and so you may be asked by reception to book an appointment to come in.
We discourage prescriptions being issued by a Doctor without a consultation, but if this is authorised, it will incur a $15.00 fee and will take 48 hours to be available for collection.
This also applies for lost or repeat referrals.
After Hours Services
For after hours medical care please call :
- Morphett Vale Medical Care After Hours Clinic 8326 6999 (for in clinic appointments)
- National Home Doctor Service on 13 74 25 (for a home visit)
- MedVisit Home Doctor Service on 1300 3733 47 (for a home visit)
- Hello Home Doctor on 134 100 or book online (for a home visit).
- Call healthdirect on 1800 022 222 where a registered nurse will talk to you about your symptoms. They may offer you a call back or a video call from a GP who can provide advice.
- If there is an emergency call 000 or go to your nearest Public Hospital
The staff at Woodcroft Medical Centre would be happy to assist you in booking a translating/interpreting service to aid you during your consultations.
Please let staff know when making your booking so they have time to arrange. Need further assistance? Contact us and we will find the best solution to suit you.
Privacy & Confidentiality
All patient information is private and confidentiality of patient information must be maintained at all times. The rights of every patient are to be respected. All information collected by this practice in providing a health service is deemed to be private and confidential.
Notification of Test Results Policy
Please be advised that NO TEST RESULTS will be given over the phone by Reception Staff. We have an efficient results service in place so if the doctor deems your results as “Urgent”, you will receive a telephone call from either your GP or our Nursing Staff. For any Non-Urgent results requiring a follow up appointment, you will be notified by mail or SMS. If you would like to obtain your results, or would like to discuss them further, an appointment must be made with your GP. We thank you for your understanding.
Communication with patients via electronic means is conducted with appropriate regard to privacy. Our practice will only provide information that is of a general, non-urgent nature that is in relation to the patient’s appointment.
Before obtaining and documenting the patient’s consent, patients are fully informed through information contained of the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Our practice also has an automatic email response system set up so that whenever an email is received into the practice, the sender receives an automated message to ensure they are aware that the email is only used for the distribution of correspondence relating to the appointment. It is not for clinical advice or urgent care and it is not a way of communicating with the GP. They are then provided the practice phone number and asked to get in contact via phone.
This function is purely a way of sending information normally given at a face to face consult. It is a “do not reply” email and return emails are not monitored by staff. If there is a query, you must contact the Practice by phone.
Complaints & Feedback
Woodcroft Medical Centre is proud of the high standard of service that we provide to individuals and families in this community.
If at any time you feel unhappy with any aspect of your care please contact the Practice Manager or alternatively fill out the feedback form online or in clinic.
We value all feedback, which assists us to provide a better service to our patients. Please ask reception staff if you would like a feedback form or to speak with the Practice Manager.
We prefer to respond and handle complaints internally but if you wish to take complaints externally you can contact the Health & Community services Complaints Commissioner (HSCC) through one of the following methods:
- Calling their telephone enquiry line on 08 8226 8666 or 1800 232 007 for country SA, Monday to Friday, 9am to 5pm.
- Visiting their website www.hcscc.sa.gov.au which contains information and forms to help you lodge a complaint unaided.
- Write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000.